Returns and Exchange

1. 30-days Goods Returns
Your interest is protected by our “30-days guaranteed return policy”, we accept products sold by Dorian with not more than 30 days of receipt (based on the delivery record). Please contact us for returning information and kindly visit “Refund policy” section for more details.
2. Non-returnable items
We’re sorry, but we DO NOT ACCEPT returns of certain products, including:
• Any product that is returned more than 30 days after receipt.
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any product that is not in its original condition, is damaged, or is missing parts.
• Any tickets.
• Any discount, clearance or sales product that Dorian Concept has already stated non-returnable.
• Any free gift product and samples.
In the event of dispute, Dorian Concept’s decision shall be final and conclusive.
3. Exchange policy
All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you. Only in case the product was sold out, we’ll refund the value of product in the same form of payment originally used for purchase.

4. Return procedures
You can pack and send your return to us in just a few simple steps:
• Click Contact us and select “Online order > Return & Exchange” from the enquiry type.
• Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
• Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
• Send the returning items by mail to: 19/F, Sitoy Tower, 164, Wai Yip Street, Kwun Tong
• All return shipping fee must be prepaid. We cannot accept COD returns.
5. Refund policy
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
6. Refund timeline
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

Refund by

Refund timeline

Alipay

2 to 3 weeks

Wechat Payment

2 to 3 weeks

Cheque

4 to 6 weeks

Credit card (except UPOP)

4 to 6 weeks

PayPal

2 to 3 weeks

[Note]
• The refund request is only available for Alipay transaction within 365 days from the date of payment is successfully received.
• Cash refund is not available at present, for payment by using Direct Deposit, refund will be issued by cheque in Hong Kong dollar.
• Orders deliver to China region, currency will be in Chinese Yuan Renminbi for selected payment methods. Whenever refund is required for Alipay or other non- Chinese Yuan Renminbi settlement orders, Dorian.com will issue the refund amount in currency of Hong Kong dollars.

7. Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged HK$25 for resend shipping fee* per parcel.

* Re-shipping fee is base on the original shipping method used for your purchase.

8. General Information
• Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
• Please check with your local customs office in Hong Kong to see if you can import the items, and if any additional licenses or permits are needed.
9. Customs Information
• For information about customs, import duties, etc., visit: Customs and Excise Department
• Dorian.com will not be liable for packages held or confiscated by customs.
10. Shipping
• SF Express: No duties and taxes; no further payments are required at the time of delivery.
DHL Express: No duties and taxes; no further payments are required at the time of delivery.
11. Contact Us
Please contact 2669 4798 Dorian’s customer service.